Position Vacant: Patient Concierge
The Arkaba Medical Centre is looking to expand our patient concierge team. We currently have two vacancies available for a suitably experienced medical receptionist on a casual, part time (20+ hours per week) or full time basis.
Positions available for immediate start for suitable candidates.
Who are we?
The Arkaba Medical Centre was formed in 2004 as a result of the union of Fullarton Family Practice and Glenunga Clinic in order to provide more comprehensive health care for our community, including extended opening hours, longer appointment times and specialised treatments such as iron infusions.
Located on the fringe of the Adelaide CBD, we are a busy clinic open seven days a week. Our twenty-something health professionals are passionate about providing high quality health care to our diverse community.
Our core values (integrity, excellence, patient focus, collaboration and innovation) are integral to our success as the Arkaba Medical family.
What is a ‘Patient Concierge’?
We prefer the term ‘patient concierge’ because we aspire to be more than reception and admin staff; we are advocates for the patient and play a key role in the communication between patient and doctor. First impressions last and it is our highest priority that our patients receive quality care. This often means going “above and beyond” in providing superior service to our patients, and using this ‘can-do’ attitude to help our doctors do the same.
Key responsibilities of our Patient Concierge team include greeting patients in a friendly and professional manner, triaging phone calls and ensuring patients feel welcome in our clinic.
Absolute confidentiality regarding patient and practice information is essential.
Other responsibilities include:
Scheduling appointments via telephone and in person.
Various admin tasks (i.e. faxes, emails, settling accounts).
Facilitating communication between the patient and doctors.
Who are you?
The ideal candidate is someone who:
Shares our passion for our core values of integrity, excellence, patient focus, collaboration and innovation.
Has strong attention to detail.
Is competent with data entry.
Enjoys getting involved in various social events and team bonding.
Is a team player and enjoys working with a close knit group.
Is polite, well mannered and well presented.
Has a strong patient focus with superior customer service skills.
Is able to multitask.
Is able to remain calm under pressure.
We look favourably on:
Previous experience using PracSoft and Medicare Director.
Ability to speak a second language.
Ability to work on a weekend roster, with flexibility to cover shifts.
History of customer service.
Why work with us?
You will be supported by a close-knit cohort of caring and welcoming staff. We participate regularly in various social events, including morning teas and fundraisers.
We know that a happy team is a successful team, which is why we treat our staff to “Coffee Monday” and “Toastie Fridays”.
Enjoy a welcoming space to utilise special interest skills and make a meaningful difference within the business. Opportunity for personal development with ongoing staff training.
Please email your expression of interest, CV and a brief introduction, including a short paragraph about which of our values you identify with most and why, to email@example.com.