• Arkaba Medical Centre

Position Vacant: Patient Concierge

We are a GP owned and operated medical clinic, open 7 days a week.


Our Vision is to be a family-orientated and collaborative practice, providing high quality patient care and operating under high ethical and organisational standards.


We strive everyday to meet our five core values: Integrity, Excellence, Patient Focus, Collaboration, and Innovation.


We aim to be the patients’ advocate, going above and beyond.

About the Role

We are currently looking for an enthusiastic Medical Receptionist to join our team in a very fast paced role at the front desk of a busy clinic with 24 GPs.


Patient concierge fulfills the traditional role of Medical Receptionist and additionally has a key function in the communication between patient and doctor. This role provides our patients with superior service and care. This often requires going “above and beyond” and a “can-do” attitude.


This is an opportunity to become part of the AMC family. We are currently offering a permanent part-time position of approximately 20 – 30 hours per week.

Key Responsibilities

  • Greet our patients in a friendly, courteous, and professional manner.

  • Schedule patient appointments by phone and in person.

  • Prepare and settle patient accounts.

  • Maintain patient records, requiring data entry with high level of accuracy.

  • Assist doctors and nurses with administrative tasks as required.

  • Absolute confidentiality regarding patient and practice information.

About you

  • Ability to work well under pressure.

  • Friendly, efficient, organised, and adaptable.

  • Ability to work both independently with initiative and as part of a team.

  • Well-presented and punctual.

  • Demonstrate a history of excellent customer service with a strong customer focus.

Key Selection Criteria

  • Must have previous recent experience in general practice.

  • Knowledge and experience in Medical Director, Pracsoft or Best Practice desirable.

Applications

If this opportunity matches your aspiration to join a busy, caring, and innovative practice, then please apply by emailing your resume to humanresources@arkabamedical.com.au.


Please include a cover letter and two referees.

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